Troubleshooting Portal Member Email Issues

** As a portal member, ALL emails you receive from BoardSpot will be legitimate information (meeting invitations, member communications, etc.). BoardSpot, the company, never sends junk/spam emails to portal members. **

The 5 steps an email takes from the BoardSpot portal to your inbox:

1. Email is drafted in BoardSpot by an Admin, and sent.
2. BoardSpot's email server accepts the email, and queues them for sending.
3. Your email server (Google, Outlook, etc) accepts the email. Note: At this point the email is out of BoardSpot's hands.
4. Your email server decides on the action to take with this email - such as delivery to the Inbox, filtering it to spam, etc..
5. Your email server applies all Inbox filters, blocks, and forwarding rules according to the Settings you have established for your Inbox.

Reasons an email may not be delivered to an Inbox:

• The email address is wrong/unauthenticated by Google, Outlook, etc. meaning it's not a real email address.
• Your email address is part of an corporate organization (your workplace, for instance) that has set up filters or firewalls that restrict email deliverability.
• Past emails from BoardSpot were marked as spam, so all future emails are skipping the inbox.
• The email server (Google, Outlook, etc) has firewalls, and/or spam filters in place.
• Your email Inbox settings include forwarding or filtering rules so emails are skipping the inbox.
• Your non-profit's email hosting account is inactive or payment overdue.

Possible solutions if an email was not received:

• Contact your organization admin to ensure your email address is correct in the portal.
• Make sure you accepted your initial portal invitation, and created a password/set your timezone.
• Add BoardSpot.com to your email system's Contact list.
• Ensure your email auto-responder (ie: vacation responder) is turned off.
• Contact the IT department of your corporate email owner (ie: your workplace) to add BoardSpot as a trusted contact.
• If your email address is a personal account, contact/research your email provider (Google, Outlook, etc) to understand their delivery filters or firewalls and then check your personal Inbox filter, blocking, and forwarding Settings.

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Updated on: 06/04/2026